Complaint

If you have received a damaged product, please send us a picture and a description of the damage via the contact form. If it is a claim, we will send you a return certificate, which will allow you to send the product to us free of charge. Please wash the goods before returning to us, as uncleaned goods cannot be accepted.

Defects liability

There is a statutory warranty period of 24 months, which begins when the goods are handed over and gives you the right to supplementary performance. Excluded from the warranty are damages and defects due to natural wear, improper use, operation and storage, negligent or faulty care or overuse.