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Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the date on which you or a third party named by you, who is not the carrier, has taken possession of the goods;

To exercise your right of withdrawal, you must contact us

  • LEiWAND Sportswear e.U.
  • Römergasse 25/8
  • 1160 Wien
  • Austria
  • office@leiwandwear.eu

with a clear statement (such as a letter sent by post or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required. You can also electronically complete and submit the model withdrawal form or any other unequivocal statement on our website. If you make use of this option, we will immediately send you (eg by e-mail) a confirmation of the receipt of such a revocation.

In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

For an effective and efficient execution of the withdrawal process, we ask you to follow the return process listed below.


Consequences of the cancellation

If you withdraw from this Agreement, we have to repay all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer) immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we will use the same payment method as you used in the original transaction, unless it has been expressly arranged otherwise with you; You will be charged for this repayment fees in any case. We may refuse the repayment until we have received the goods back or until you have a provided proof that you have returned the goods, whichever is the earlier.

You have to return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract.

The deadline is met if you send the goods before the deadline of fourteen days.

You bear the immediate costs of returning the goods.

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a non necessarily handling for the examination of the quality, characteristics and functioning of the goods.


Return process

Please follow the following process for an effective and efficient execution of your returns.

Step 1: Check if the legal withdrawal period is valid

Please check if the legal withdrawal period is valid for your order. For example, if you receive your products on Monday, then the fourteen days period starts next day on Tuesday. The legal withdrawal period then lasts until Monday 23:59 in two weeks (fourteen calendar days).

The returned products can be unpacked and tried out, but not used. Like in a physical clothes shop. If returned products are used and the value is thereby reduced, you can be committed to a replacement payment. This replacement payment can amount maximum to the price paid from you for the product and would be count again your payment for the order.

Step 2: Get in contact with us via E-Mail or our contact form

If you want to return your products within the legal withdrawal period, please contact us via retoure@leiwandwear.eu or via our contact form at the web shop with following content:

  • First-, last name:
  • Products:
  • Order date:
  • Products received date:
  • Order number:
  • Invoice number:
  • Address:

As soon as we receive your withdrawal mail, we will contact you immediately.

Step 3: Print out the return shipment document and send back your products

Please package the products suitable for transport. Please fill out the return shipment document and enclose it to the return shipment. Hereby, we can clearly assign your return shipment. In the chapter below, you can download the return shipment document.

Our receiving addresses for returns are:

For customers from Austria

  • LKV Logistik GmbH - LEiWAND
  • Salzachtalstr. 47
  • 5400 Hallein
  • Austria

For Customers from Germany – Please only ship with DHL/Deutsche Post!

  • LKV Logistik GmbH - LEiWAND
  • ZSP Bad Reichenhall
  • Am Kraftwerk 7
  • 83435 Bad Reichenhall
  • Germany

For customers from other countries of the European Union

  • LKV Logistik GmbH - LEiWAND
  • Salzachtalstr. 47
  • 5400 Hallein
  • Austria

The company LKV Logistik GmbH is organizing our logistics.

Please send returns from Germany only with DHL/Deutsche Post, as our logistic partner can only accept shipments of DHL/Deutsche Post at his German address. Hereby, we can offer you low priced shipment costs for orders to Germany.

If you send your return from Austria or other countries from the European Union, you can choose every logistics service provider (e.g. UPS, DPD, DHL…).

The return shipping costs are not taken over by us. We do not submit return labels from logistics service providers, as the costs of these return labels are mostly more expensive than a normally paid shipment from you to us. We would then need to further charge the costs of the return label to you.

Please do not send freight collect parcels, as we do not accept them and they will be sent back to you at your costs.

Step 4: Receive your money

After we received and checked your return shipment, we will pay back the related amount inclusive shipment costs of the order within 14 days. You receive the money via your chosen payment method. Hence, if you return products you only pay for the return delivery.


Model-withdrawal document

Here you can download the return shipment document. Please print it out and enclose the filled-out document to your return package.

Deutsch: Model-withdrawal document

EnglishModel-withdrawal document